Booking Procedures

• Bookings are essential. No walk-in clients will be accepted.
• All appointments must be booked online on our website, through Fresha, or via WhatsApp. Please do not email us appointment requests, as they will not be honoured.

 Deposits

• When booking an appointment, a deposit of 25% of the service cost is required to secure your booking. This deposit is non-refundable if you cancel within 24 hours of the appointment time or are a no-show. Upon completion of your appointment, the deposit will be deducted from the total service cost. This policy ensures that we can continue offering all our clients the best possible service and availability.

 Late Arrival / Rescheduling / Cancellation Policy

• If you are running late, please notify us. The clinic, however, reserves the right to shorten your treatment time to ensure that we are not late for the following appointment. Please note that the treatment cost will remain unchanged. 
• To respect your and our time, any rescheduling or cancellation must be made 24 hours or longer before a scheduled appointment. 
• If you are feeling unwell or exhibiting any symptoms of mild or severe illness, we request that you cancel your appointment. 
• All appointments require 24-hour notice to cancel or reschedule. If you cancel within 24 hours of your appointment time, your deposit will be forfeited. 
• NO SHOW for your appointment may affect your future bookings with us.

Arrival Time Rules 

• We ask new clients to arrive 15 minutes before your appointment to complete all necessary paperwork. All other clients, please arrive 10 minutes before your appointment. If you’re running late, please call us and let us know, and we will do our best to accommodate you. Late arrivals are not guaranteed their original appointment time.

Payment Policy

• We accept cash, Visa, MasterCard and Be You Holistic Wellness Gift Vouchers. We do not accept American Express or Diners Cards.
• All appointments performed on the day of treatment must be paid in full that day.

Refunds and Returns

• Treatments and packages are non-refundable, non-transferable and may not be exchanged for money. For hygiene reasons, products purchased may not be returned or exchanged.

Treatments

• All treatment times specified are guidelines only and include check-in and check-out.
• Please inform your therapist if the pressure of the massage is acceptable and related to the specific massage.
• Patch testing is required for clients who have never had eyelash tinting, extensions, and lash lifting.

Health Matters

• Please communicate health conditions such as high blood pressure, allergies, pregnancy or any other health-related concerns you have when making your appointment. For moms-to-be, we have designed treatments most suitable for you during this time. We recommend that you drink lots of water after your treatments to help accelerate the elimination of toxins.

Valuables

• As most services are enjoyed without the interference of jewellery, we recommend leaving your valuables at home as we are not responsible for lost or stolen personal items.

Spa Environment

• Your spa environment is one of tranquillity and relaxation. Please put your cell phone on silent mode, not vibration mode, before your treatment.

Children and guest

• No children or guests will be permitted to accompany you during your treatment for safety reasons or for your complete relaxation.

Pet/Service Animal Policy

• We love pets! But unfortunately, we can’t have them in the salon. Please leave your furry ones at home so we can ensure a safe and sanitary environment for all our clients. If you have a service animal, don’t hesitate to contact the salon beforehand.

Pricing Policy

• We reserve the right to alter prices but will always give prior notice via email, social media and posters within the salon if a price increase is due.

Service Policy

• We reserve the right to refuse service at our discretion. Clients who exhibit loud or aggressive behaviour, violate our code of conduct, take property, or otherwise pose a danger to our staff and customers will be denied services and asked to leave the premises immediately.